Go the Extra Mile

Edward Downing, Plant Operator


Edward went to work at 6:00 a.m. on a Saturday to make asphalt for a FOB customer. The customer was ready to pave but it started raining. Once the rain stopped, the customer experienced equipment problems and had to cancel work for the rest of the day. Edward, who had just put in 13-hours of work at the plant, offered to come back on Sunday to help the customer finalize the work. Edward’s commitment to our customer is how we build partnerships at Preferred. Sometimes, all our customers want is for us to be there for them.